Emergency Communication

While it is impossible to predict every significant emergency or dangerous situation that may occur on campus, the following identified situations are examples which may warrant an emergency notification after confirmation: armed/hostile intruder; bomb/explosives (threat); communicable disease outbreak; severe weather; terrorist incident; civil unrest; natural disaster; hazardous materials incident and structural fire.

Upon the confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students, employees, or visitors occurring on the campus, notification will be made by using some or all of the following methods depending on the type of emergency: 

 

  • MessageMe - the University's emergency notification system
  • www.harvard.edu/emergency - a special website activated at the time of major emergencies
  • 617-496-NEWS (6397) - An automated notification line available in the event of an emergency
  • 617-432-6666 - An automated notification line specific to the Longwood campus
  • School and University websites
  • Social media
  • Email
  • Face to face communication

MessageMeUpdate your MessageMe profile to ensure that you receive emergency alerts in a timely manner.

If the University issues an emergency notification, then it is not required to issue a timely warning based on the same circumstances; however, the University will provide follow-up information to the community as needed.

MessageMe is the University’s primary tool for emergency notifications to members of the campus community. Therefore, all active faculty, staff, students, and other community members who are likely to be on campus are automatically enrolled. MessageMe is focused on streamlining community communications, allowing crisis support leaders to immediately and simultaneously send messages to the University community via the community members’ preferred contact methods: phone, text messaging, and email.

Emergency notifications are typically written and distributed by staff in the Office of the Chief of Police. Harvard Public Affairs & Communications (HPAC) is also authorized to distribute emergency notifications, at the discretion of the Chief of Police or their designee.

In the event of a failure in technology, the University may communicate using face-to-face communication.  Members of the larger community, such as parents or campus neighbors, may receive information about emergencies on campus from local/national media and/or the Harvard website.

Harvard Community members are automatically added to MessageMe with their primary email address as the default contact path.

Harvard community members should update their contact preferences in MessageMe annually. To review your MessageMe profile, visit https://messageme.harvard.edu.

Harvard University uses some or all of the communication tools listed above to immediately notify the campus community upon confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students or staff on campus.

Individuals can report emergencies occurring at Harvard University by calling 617-495-1212.

HUPD is responsible for confirming(with the assistance of key campus administrators, local first responders or the National Weather Service) if there is a significant emergency or dangerous situation that poses an immediate threat to the health or safety of some or all members of the Harvard University community.

Select members of HUPD and/or Harvard Public Affairs & Communications (HPAC), under the direction of the University’s Crisis Management Team, will, without delay and taking into account the safety of the community, determine the content of any emergency notification as well as the appropriate segment of the community to receive it and will initiate the MessageMe system, unless issuing a notification will, in the professional judgment of responsible authorities, compromise efforts to assist a victim or to contain, respond to or otherwise mitigate the emergency.  Subsequent follow up notifications will be sent through MessageMe and the other communication tools listed above as needed.

 

Emergency Notification System

Primary Message Creator

Backup Message Creator

Authority for approving & sending Message

 

Primary Message Sender

Backup Message Sender

 

PRIMARY

 

 

 

 

 

 

MessageMe Mass Notification

HUPD

HPAC

HUPD and HPAC

HUPD

HPAC

Blast Email

HUPD

HPAC

HUPD and HPAC

HUPD

HPAC

Voice Messaging 617-496-NEWS (6397)

HPAC

N/A

HPAC

HPAC

N/A

Voice Messaging Longwood 617-432-6666

Campus Operations

N/A

Campus Operations

Campus Operations

N/A

Social Media

HPAC

N/A

HPAC

HPAC

N/A

 

 

 

 

 

 

SECONDARY

 

 

 

 

 

 

Website

HPAC

N/A

HPAC

HPAC

N/A

Fire Alarms

HUPD

N/A

HUPD

HUPD

N/A

Public Address Systems, where available

HUPD

Building Manager

HUPD/Building Manager

HUPD

Building Manager