Emergency Communication

In the event of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students or employees occurring on the campus, the University and HUPD have at their disposal a wide variety of communication tools including:

  • MessageMe - University's high speed, community-wide mass notification system
  • www.harvard.edu/emergency - a special website activated at the time of major emergencies
  • 617-496-NEWS (6397) - An automated notification line available in the event of an emergency
  • 617-432-6666 - An automated notification line specific to the Longwood campus
  • School and University websites
  • Social media
  • Email
  • Face to face communication

MessageMeRegister or update your information with MessageMe, the University's primary tool for emergency notifications to the campus community.

MessageMe is the University’s primary tool for emergency notifications to the members of the campus community who have registered to receive messages.  MessageMe is focused on streamlining community communications, allowing crisis support leaders to immediately and simultaneously send messages to the University community via the community members’ preferred contact methods: phone, text messaging, and email.

Users of MessageMe are requested to update their contact information annually at the start of the academic year by logging onto www.messageme.harvard.edu.  Although members of the Harvard community are not required to sign up for the MessageMe service, currently, there are more than 33,000 MessageMe subscribers.

Harvard University uses some or all of the communication tools listed above to immediately notify the campus community upon confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students or staff on campus.

 

HUPD is responsible for confirming(with the assistance of key campus administrators, local first responders or the National Weather Service) if there is a significant emergency or dangerous situation that poses an immediate threat to the health or safety of some or all members of the Harvard University community.

 

Select members of HUPD and/or Harvard Public Affairs & Communications (HPAC), under the direction of the University’s Crisis Management Team, will, without delay and taking into account the safety of the community, determine the content of any emergency notification as well as the appropriate segment of the community to receive it and will initiate the MessageMe system, unless issuing a notification will, in the professional judgment of responsible authorities, compromise efforts to assist a victim or to contain, respond to or otherwise mitigate the emergency.  Subsequent notifications will be sent through MessageMe and the other communication tools listed above as needed.

Emergency Notification System

Primary Message Creator

Backup Message Creator

Authority for approving & sending Message

 

Primary Message Sender

Backup Message Sender

 

PRIMARY

 

 

 

 

 

 

MessageMe Mass Notification

HUPD

HPAC

HUPD and HPAC

HUPD

HPAC

Blast Email

HUPD

HPAC

HUPD and HPAC

HUPD

HPAC

Voice Messaging 617-496-NEWS (6397)

HPAC

N/A

HPAC

HPAC

N/A

Voice Messaging Longwood 617-432-6666

Campus Operations

N/A

Campus Operations

Campus Operations

N/A

Social Media

HPAC

N/A

HPAC

HPAC

N/A

 

 

 

 

 

 

SECONDARY

 

 

 

 

 

 

Website

HPAC

N/A

HPAC

HPAC

N/A

Fire Alarms

HUPD

N/A

HUPD

HUPD

N/A

Public Address Systems, where available

HUPD

Building Manager

HUPD/

Building Manager

HUPD

Building Manager

In the event of a failure in technology, the University may communicate using face-to-face communication.

 

Members of the larger community, such as parents or campus neighbors, may receive information about emergencies on campus from local/national media and/or the Harvard website.